1. General Information

Mikvana is an Egyptian-based brand specializing in high-quality jewelry and accessories.

All products displayed on our website are subject to availability and may be removed or updated without prior notice.

2. Orders & Payments

• All orders must be placed through our official website: mikvana.odoo.com

• Once an order is confirmed, you will receive a confirmation message or email.

• Payments can be made via Cash on Delivery or through the available online payment methods listed on our website.

• Prices are shown in Egyptian Pounds (EGP) and include all applicable taxes.

3. Shipping & Delivery

• We offer fast delivery across Egypt.

• Standard delivery time: 1–5 business days, depending on your location.

• Free shipping is available on orders above 600 EGP.

• Delivery fees are non-refundable.

4. Returns & Exchanges

Please note that we currently do not accept returns or exchanges due to hygiene and packaging standards.

However, if you receive a damaged or wrong item, kindly contact us within 24 hours of receiving your order, and we’ll assist you immediately.

5. Product Care

All Mikvana products are made with care.

To ensure long-lasting shine and quality:

• Avoid exposure to water, perfumes, or harsh chemicals.

• Store your accessories in the Mikvana pouch provided with your order.

6. Privacy Policy

We respect your privacy. Your personal data (such as name, phone number, and address) will only be used to process and deliver your order.

We do not share or sell your information to any third party.

7. Contact Us

If you have any questions or issues, you can reach us via:

📩 Email: support@mikvana.com

📱 Instagram: @mikvana.eg

8. Updates to These Terms

Mikvana reserves the right to update or modify these Terms & Conditions at any time.

Changes will be posted on this page, so please review it periodically.